Refund policy
Just Lois Studios — Refunds, Returns & Digital Products Policy
Thank you for shopping with Just Lois Studios. Please review this policy before completing your purchase. Because we offer both physical and digital products, return and refund eligibility depends on the type of product purchased.
Physical Products
Please inspect your order when it arrives. If you receive an incorrect, damaged, or defective physical item, contact us within 14 days of delivery with your order number and photos showing the issue.
When an eligible physical-product issue is approved, we may offer a replacement, exchange, or store credit depending on the circumstances and product.
Custom, personalized, made-to-order, or used items may not be eligible for return or exchange unless they arrive damaged, defective, or incorrect.
Shipping charges are generally non-refundable unless the issue resulted from an error by Just Lois Studios.
Digital Products
Digital products include, but are not limited to, downloadable files, PNGs, SVGs, templates, coloring books, ebooks, printable files, prompt packs, digital design resources, 3D print files, and products delivered through an access link such as Canva.
No physical item will be shipped for digital purchases.
Because digital products can be accessed, downloaded, or delivered immediately, digital sales are generally final once the digital file or access link has been delivered, except where required by law.
Please review the product description carefully before purchasing to confirm that the file type, size, format, software requirements, and intended use meet your needs.
A refund will not generally be provided because:
- you changed your mind after receiving the digital product
- you purchased the wrong size or file type
- you do not have compatible software or equipment
- you no longer need the product
- you did not read the product description before purchasing
However, please contact us if you receive the wrong file, the file is missing or corrupted, or the provided access link does not work. We will work with you to correct the problem.
Digital files may not be resold, shared, redistributed, uploaded to shared drives or groups, given away, or otherwise made available to others in their original digital form unless the individual product license specifically allows it.
For complete usage terms, please review our Digital Products Policy.
Order & Payment Issues
Orders with failed, pending, reversed, disputed, or otherwise incomplete payments are not considered successfully completed purchases. Digital files and access links are provided only according to the applicable product-delivery process after an order has been successfully completed.
If you believe you were charged incorrectly or have a problem with an order, please contact us with your name, order number, and description of the issue so we can review it.
Contact Us
Questions about an order, refund, exchange, or digital product can be submitted through the Just Lois Studios Contact Us page.