Shipping policy

Shipping Policy
Last updated: September 25, 2026

Thank you for shopping with Just Lois Studios. This Shipping Policy applies to physical products purchased through our store.

Order Processing Times
Processing times vary depending on the product. Ready-to-ship items may process more quickly, while custom, personalized, made-to-order, or handmade items may require additional time.

Please review the individual product listing for any specific processing details.

Processing time does not include carrier transit time.

Shipping & Tracking
Once your order has shipped, tracking information will be provided when available.

Please allow time for the carrier to scan and update tracking after your shipping confirmation is sent.

Delivery dates provided by carriers are estimates and are not guaranteed.

Carrier Delays
Once a package has been accepted by the shipping carrier, delivery timing is outside the direct control of Just Lois Studios.

Weather, holidays, carrier delays, service disruptions, and other unexpected events may affect delivery times.

If your tracking information has not updated for an extended period, please contact us and we will help you review the available tracking information.

Shipping Address
Customers are responsible for providing a complete and accurate shipping address at checkout.

Please review your address carefully before submitting your order.

If you notice an error before your order ships, contact us as soon as possible. We cannot guarantee that an address can be changed once an order has entered processing or has been shipped.

Just Lois Studios is not responsible for orders delivered to an incorrect address provided by the customer.

Returned or Undeliverable Packages
If a package is returned to us because of an incorrect address, incomplete address, refused delivery, or another customer-related issue, additional shipping charges may apply before the order can be resent.

Lost, Missing, or Damaged Packages
If your order arrives damaged, incorrect, or appears to be missing, please contact us with your order number and any available photos or tracking information.

We will review the issue and assist you with the next appropriate steps.

Please also review our Refund Policy for information regarding damaged, incorrect, or defective orders.

Custom & Personalized Orders
Custom and personalized products may have longer processing times than standard products.

Because these items are created specifically for you, please review all personalization details carefully before completing your purchase.

Digital Products
Digital products are not shipped.

Products such as digital downloads, PNGs, SVGs, templates, coloring books, ebooks, printable files, prompt packs, digital design resources, 3D print files, and access links are delivered electronically according to the product listing.

No shipping or physical delivery applies to digital-only purchases.

For additional information, please review our Digital Products Policy.

Contact Us
If you have questions about shipping or an order, please contact us through the Just Lois Studios Contact Us page and include your order number when possible.

Just Lois Studios
Digital Designs Made to Stand Out.